Direct from the Mine Investments Toll-Free: 1-800-517-8010
Toronto GTA: 905-771-8520
Practices and Policies
HedgeStone believes strongly in ethical standards as applied to its business practice both in the acquisition of precious gems and in how we deal with our clients. It is of paramount importance that we adhere to a strict code of ethics and policies in all that we do. HedgeStone is proud to offer the following in customer service, policies and procedures.
Certificates and Appraisals
All HedgeStone product is supplied with a certificate of authenticity from a reputable third party source. HedgeStone primarily utilizes the services of GIA (Gemological Institute of America) for certification of Diamond product. Having a trusted certification also means being able to identify the product correctly.
Certification is not the same as an appraisal. Certification maps and identifies the diamond and its quality whereas an appraisal is used for retail replacement value and/or insurance purposes.
Appraisals are done by accredited third party appraisers independent of HedgeStone to ensure that there is no conflict of interest or Bias in valuation of the gemstone.
HedgeStone is committed to ensuring that the highest ethical standards are observed when sourcing our Gems. All diamond product is 100% compliant with the global Kimberly process and guaranteed conflict free.
We accept Visa, MasterCard, American Express, Paypal, Bank Drafts, Certified Cheques and Wire Transfers.
Free shipping in North America(applies to all product with a purchase value over $5000)
HedgeStone is so confident in the value and exceptional product available to clients that we offer a 10 day return policy on any purchase. If for any reason our clients are not satisfied, simply notify us and return the product within 10 days of purchase for a complete refund less shipping and handling charges if applicable.